Ways to ‘No’ to Stakeholders: Tech Scripts that don’t start a fight
For Tech specialists asked to solve an issue, a 'no' is often a 'no' - but how you relay it determines whether an issue becomes bigger.
How Tech Teams Handle Angry Stakeholders Without Making It Worse: The ACER Framework
Tech support can deal calmly and efficiently with tech glitches. Sometimes it blows up. Here's how to handle and de-escalate angry stakeholders.
How to Give a Project Update That Makes You Look Good (Even When Everything’s Gone Wrong)
The short answer for a decent update: open with one line of context, then use the Action-Obstacle-Overcome structure. Say what...
The Power of a Punchy Update
A punchy update can build trust with colleagues, leaders and clients. But here are the 5 most common mistakes that undermine your credibility.
Psychological Reactance: Why Telling People What To Do Backfires
Telling people what to do can backfire. It often generates at least a silent non-action. Sometimes the pushback is more vocal. Here's the science behind such resistance and how to overcome it.
Six Reasons They Won’t Do As You Ask
Learn to diagnose the real reason a team member resisting a request - and what to do about each one, before assuming it's simple defiance.
Why You’re Losing Control of the Conversation (And How to Get It Back)
Meetings go off the rails when people jump to solutions too fast. Discover the 4-stage Problem–Impact–Solution–Action sequence to keep conversations on track.
The Weak Language That’s Undermining You At Work
The language you use daily could be signalling low status at work. Here's the research behind "powerless language" - and the swaps that fix it.
Technical Experts Who Can’t Get Heard: The 4 Communication Patterns Holding Them Back
Engineers, pharma consultants and technical professionals are losing influence at work. This isn’t down to a lack of knowledge but how they communicate it. Here are the four patterns holding them back.
How to Master the Three-Minute Pitch and Avoid its Pitfalls
Getting across your pitch to investors in three minutes is a big ask. Here's how to avoid the common traps and people over.