Tips ‘n’ Tools

The 5 behaviours that could give you the recognition your deserve

7 November 2021 / All Posts, Email Communication, Influencing and Persuasion

Ready for more at work but you're not getting it? Along with your competence, these 5 behaviours are more likely to gain you recognition.

Avoid this word when asking questions

18 October 2021 / All Posts, Effective Communication, Email Communication, Influencing and Persuasion, Productive Meetings

This question word is so easy to use, yet can raise defenses. Find out the reason to avoid this word and what to use instead.

11 reasons to pause when speaking

26 April 2021 / All Posts, Email Communication, Influencing and Persuasion, Job Interviews, Presentations

Pause is one of the most underused but most powerful tools in conversations, negotiations and presenting. Here are 11 reasons for using them more.

Do this to get people to act on your email requests

11 January 2021 / All Posts, Effective Communication, Email Communication

Have you ever sent an email with a query or request that's completely ignored in the reply? This happens so much ...

Do this to avoid dropping email bombs! (Also for difficult face to face conversations)

9 January 2021 / All Posts, Effective Communication, Email Communication

Have you ever sent what you thought was a fairly innocent email only to receive an unwarranted harsh response? Maybe ...

How to get your emails opened and read

23 November 2020 / All Posts, Effective Communication, Email Communication

Waiting for a response to your emails? They're probably not even being opened.  Discover the three headings that will massively ...

How many people does it take for a productive meeting?

6 July 2020 / All Posts, Creative Problem Solving, Effective Communication, Email Communication, Productive Meetings

Senior managers spend nearly 23 hours a week in meetings, on average. However, around 70% of these meetings are seen as ...

How to ensure you receive feedback that’s actually helpful (and doesn’t become morale battering)

30 June 2020 / All Posts, Effective Communication, Email Communication, Influencing and Persuasion, Productive Meetings

Someone getting a bit personal with their feedback? Sometimes you're on the receiving end of feedback that feels like an annihilation. There's ...

Why your communication tools are missing the mark (and how to fix it)

19 May 2020 / All Posts, Effective Communication, Email Communication

If you're finding it difficult to focus, it's no surprise. We're juggling with a range of apps, communication channels, domestic chores, ...

How to ask for payment (when asking feels awkward)

9 February 2020 / Effective Communication, Email Communication

  Simon had his own engineering business. He was owed around £30,000 by clients. This debt was now in its second year ...