Words That Flick The Turn Off Switch

8 September 2023 / All Posts, Effective Communication, Influencing and Persuasion

During meetings, whether they’re one-to-one or group gatherings, there are certain words or phrases that make you want to switch ...

How To Change People’s Minds

30 August 2023 / All Posts, Effective Communication, Influencing and Persuasion, Productive Meetings

Facing resistance in the workplace can be challenging and frustrating. Let’s look at this example:“These conversations are driving me nuts,” ...

Don’t Get Ignored At Meetings: Do This.

15 August 2023 / All Posts, Body Language, Effective Communication, Influencing and Persuasion, Productive Meetings

Communication skills training is all about discovering how to deal with everyday situations that we all face and trying to ...

Assertiveness Skills are Bullsh!t – here’s why

23 July 2023 / All Posts, Featured, Influencing and Persuasion

Assertiveness skills are often seen as the remedy to many communication problems. Sometimes assertiveness can work against you and here's why.

Be a parrot: the value of repeating the darned obvious

24 May 2023 / All Posts, Effective Communication, Featured, Influencing and Persuasion

Using this simple communication technique helps to gain trust and connection in the most unexpected way: backed by science!

The Power of Connection: how communication skills can open doors in your career

21 May 2023 / All Posts, Effective Communication, Featured, Influencing and Persuasion

The only thing certain about change is change itself. Meet Geoff and Kira who used their communication skills to create opportunities.

A simple structure for Business or Tech Stories

30 January 2023 / All Posts, Effective Communication, Featured, Influencing and Persuasion, Presentations, Storytelling

Need to tell a business or tech story but don't know how to structure it? Here's a simple way to put your story together with prompts.

How to be assertive without saying ‘no’

8 January 2023 / All Posts, Effective Communication, Influencing and Persuasion

It tasks are raining down on you, there's an alternative to saying 'no', that may be easier and more effective in getting what you want.

How to make small talk

8 August 2022 / All Posts, Effective Communication, Influencing and Persuasion

Many people hate small talk. It feels contrived and awkward. Here's how to do it in specific work contexts so it feels more comfortable.

How (and where) your small talk can make a big difference

7 August 2022 / All Posts, Effective Communication, Influencing and Persuasion, Job Interviews, Productive Meetings

Small talk can feel like a waste of time. Why bother with social chit-chat? What does it achieve? This post tells you about the vital role it plays in all sorts of situations from negotiations to job interviews.