How to tell others what you do
Don't bore or confuse people when they ask you what you do. Discover here how to incite their curiosity and find your people.
The Hat-Trick: Using the Six Hats to Hack Thinking Ruts
This is a surprisingly fun way to prompt mental flexibility for dialogues or your own thinking ruts. Get out of cognitive autopilot.
Not Every ‘Yes’ Is A Boundary Fail
Sometimes say 'no' feels wrong but 'yes' doesn't feel comfortable either. Here's how to stress-test your 'yes'.
Beyond the Details: Why Abstract Messaging Matters in Strategic Communication
Abstract language has distinct advantages when expressing vision and strategy. In fact, it's more likely to gain you investment. Discover how to use it here.
The Power of Precision: Why Vague Language Fails and Concrete Words Win
Crappy customer service is one of life's most common complaints. This communication skill strengthens trust with both internal and external customers.
How to Structure an Off-the-Cuff Response: Clear Communication Without Rambling
Being able to make your point succinctly is a leadership skill that you can develop. Here are three frameworks to do that - and a one-pager to help you apply them.
Read the Virtual Room – and knowing how to engage with it
Virtual presentations are usually characterised by a dense slide onslaught or one-way conversation. Here's how to keep them engaging and purposeful.
The Art of Dealing with Subtle Snipes and Baseless Accusations
Deal with unfounded accusations or passive aggression with grace: no more feeling 'trapped' or bombarded.
How to use gesture when you present – and speak to sound confident (even when you’re not)
Learn when and how to move and sound to seem more confident: even when you're not.
How to form rapport with others before you even speak
This technique of building rapport at work or socially - before you even speak - is scientifically proven to work. Here's how to do it.