The Power of Precision: Why Vague Language Fails and Concrete Words Win
Crappy customer service is one of life's most common complaints. This communication skill strengthens trust with both internal and external customers.
How to Structure an Off-the-Cuff Response: Clear Communication Without Rambling
Being able to make your point succinctly is a leadership skill that you can develop. Here are three frameworks to do that - and a one-pager to help you apply them.
Get Over It: Knocking Down The Barriers to Influence
What's stopping you from being effective at influencing others? That'll probably be due to at least one of these six barriers.
The Art of Dealing with Subtle Snipes and Baseless Accusations
Deal with unfounded accusations or passive aggression with grace: no more feeling 'trapped' or bombarded.
Sell with Subtlety: The Ambivert’s Guide to Persuasion
Need to get others to buy into your ideas? These 13 phrases will increase your persuasiveness.
How To Find Influential People When Your Network Is Limited
Your business networking skills are severely put to the test when you’re trying to change the status quo, corral a...
Your Emails Just Kill Me!
How direct can you be when you message and email others? Here's a scale you can use and some guidelines so you don't unintintentionally upset others.
Amplify Your Credibility With This Technique
Use this quick narrative structure to prove your credibility or that of your service or product. No need for plot lines or protagonists.
Why Senior Managers Are Not Buying Into Your Ideas
Getting Senior Managers to buy into an idea may seem easier for some than for others. Here's why and what to do about it.
Why You Need To Say ‘No’ To Your Manager Or Senior Leader
Saying 'no' to your managers and leaders - and clients - is something they may well thank you for. Here are 5 reasons to challenge authority.