Tips ‘n’ Tools

Pitching: turning ‘NO’ into ‘YES!’

14 February 2022 / All Posts, Body Language, Effective Communication, Presentations

Here's how one person turned THREE rejections to the SAME client into a yes, after discovering unspoken skills behind pitching.

What a hostage negotiator taught me about rapport

28 September 2021 / All Posts, Body Language, Effective Communication, Influencing and Persuasion

Whether you want to upgrade an air ticket, deal with an irate customer or engage a colleague who seems uncollaborative ...

The Four Styles of Communication – which one are you?

13 September 2021 / All Posts, Body Language, Effective Communication, Influencing and Persuasion, Presentations

I was standing in her villa being screamed at, "You're meant to be making me feel good!" That was a slightly ...

15 ways you’re undermining your credibility

16 November 2020 / Body Language, Effective Communication, Influencing and Persuasion

Being passed over or dismissed? You can ask people why but they'll rarely come up with anything tangible, anything you ...

How to make your content 10x clearer through gesture

23 February 2020 / All Posts, Body Language, Effective Communication, Presentations

How to use gesture to make your content 10x clearer Want to keep your audience with you, even with the most ...

7 ways to boost your authority – without feeling like a fraud

6 January 2020 / All Posts, Body Language, Influencing and Persuasion, Presentations

How we appear to others matters at least as much as what we say.   You may have certain questions before ...

What to do when your mind blanks while presenting – transcript

2 December 2019 / Body Language, Effective Communication, Presentations

https://youtu.be/ODEJ5LXXZRw Today I'm going to talk about a problem which has people absolutely petrified of repeating in a presentation and that ...

How to get down to business from the small talk

18 November 2019 / All Posts, Body Language, Effective Communication

You've come to get a contract negotiated or your employment terms agreed, yet you're sitting there discussing the joys of ...

The technique of anchoring to emphasise decisions, contrasts and progressions

7 October 2019 / All Posts, Body Language, Effective Communication, Presentations

Some talks are as clear as mud.  The speaker pops from one point to another, jumping scenarios until they merge ...

How to form rapport with others before you even speak

8 September 2019 / All Posts, Body Language, Effective Communication, Email Communication, Influencing and Persuasion

Sometimes interactions can seem awkward.  The other person may be guarded or seem aggressive. They say that in order to understand ...