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The Art of Dealing with Subtle Snipes and Baseless Accusations
Deal with unfounded accusations or passive aggression with grace: no more feeling 'trapped' or bombarded.
How to form rapport with others before you even speak
Forming connections in business relationships can seem like hard work, especially when the client, prospect or colleague is so different ...
How To Adapt Your Behaviour Across Cultures
Here are five ways that cultural differences can cause issues, and how you can use communication skills to overcome these issues.
How To Increase Your ‘Presence’
What are the qualities that make some people more trustworthy, authoritative and persuasive? Go here to see what 'presence' is and how to increase yours.
Do You Leak When You Speak?
You *think* you're speaking with conviction but your body language is tripping you up. Here's how.
Don’t Get Ignored At Meetings: Do This.
Don't get ignored at meetings. Learn what makes the difference between not being able to grab people's attention and gaining it.
Pitching: turning ‘NO’ into ‘YES!’
Here's how one person turned THREE rejections to the SAME client into a yes, after discovering unspoken skills behind pitching.
What a hostage negotiator taught me about rapport
Whether you want to upgrade an air ticket, deal with an irate customer or engage a colleague who seems uncollaborative ...
The Four Styles of Communication – which one are you?
Which of these 4 communication styles is your 'go to' and which could you use more? Learn how to adapt your behaviour to get your message to land.
15 ways you’re undermining your credibility
Do you find yourself being passed over and ignored? You could be making one of these 15 mistakes affecting your influence skills.