This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Tips ‘n’ Tools
Pitching: turning ‘NO’ into ‘YES!’
Here's how one person turned THREE rejections to the SAME client into a yes, after discovering unspoken skills behind pitching.
What a hostage negotiator taught me about rapport
Whether you want to upgrade an air ticket, deal with an irate customer or engage a colleague who seems uncollaborative ...
The Four Styles of Communication – which one are you?
I was standing in her villa being screamed at, "You're meant to be making me feel good!" That was a slightly ...
15 ways you’re undermining your credibility
Being passed over or dismissed? You can ask people why but they'll rarely come up with anything tangible, anything you ...
How to make your content 10x clearer through gesture
How to use gesture to make your content 10x clearer Want to keep your audience with you, even with the most ...
7 ways to boost your authority – without feeling like a fraud
How we appear to others matters at least as much as what we say. You may have certain questions before ...
What to do when your mind blanks while presenting – transcript
https://youtu.be/ODEJ5LXXZRw Today I'm going to talk about a problem which has people absolutely petrified of repeating in a presentation and that ...
How to get down to business from the small talk
You've come to get a contract negotiated or your employment terms agreed, yet you're sitting there discussing the joys of ...
The technique of anchoring to emphasise decisions, contrasts and progressions
Some talks are as clear as mud. The speaker pops from one point to another, jumping scenarios until they merge ...
How to form rapport with others before you even speak
Sometimes interactions can seem awkward. The other person may be guarded or seem aggressive. They say that in order to understand ...
