The Art of the Virtual U‑Turn: How to Help People Reconsider Without Resistance
You want someone to reverse a decision? This is what most people default to and what to use instead: a key skill in persuasion.
Presenting with Impact: The Four Modes That Move a Room
Most speakers lose engagement as they're stuck in one gear. Here's how to find your default and expand your range.
Escape the Drama: The Psychology of Difficult Conversations at Work
If you're trapped in challenging interpersonal interactions, you're probably in the Drama Triangle. Discover what it is and how to get out of it.
How to Brief Your Team in 90 Seconds (Without Losing Them)
You've only got a 90 seconds to tell your team what you're working on but everything feels relevant. Use this 3-step structure to share your project clearly.
Your Story Isn’t Boring But Your Take Might Be
If you miss out this subtle ingredient in your storytelling, it doesn't matter tight the structure is, it'll flop.
Signal Shifts: Non-Verbal Cues That Make Others Want to Follow
Non-verbal communication is vital when managing or leading others but is often a very much neglected area of leadership skills....
The Power (and Peril) of “You” in Communication
"You're a problem." "You're the best", "I want a word with YOU." 'You' is one of the most potent words in communication. Here's how to use it wisely - and when to avoid it.
From Stuck to Stepping Up: A Manager’s Guide to the Motivation Ladder
Use this framework to rapidly pinpoint your team's challenges in completing tasks and what drives them, plus remove your own blocks to action.
Say It So It Lands: Feedback That Fuels, Not Fractures
Avoiding feedback or delivering it badly has huge costs. Here's what 'bad' looks like and how to give feedback that works.
Why Smart Teams Solve The Wrong Problems
Someone comes up with a problem and we rush into a resolution. It doesn't solve the right problem, though. Here's how to get it right.