Tips ‘n’ Tools
The Hat-Trick: Using the Six Hats to Hack Thinking Ruts
This is a surprisingly fun way to prompt mental flexibility for dialogues or your own thinking ruts. Get out of cognitive autopilot.
Not Every ‘Yes’ Is A Boundary Fail
Sometimes say 'no' feels wrong but 'yes' doesn't feel comfortable either. Here's how to stress-test your 'yes'.
Invoking Identity to Influence Others: are they who they say they are?
Who we are and how we act is less important than who we think we are and how we act. Here's how to use identity to persuade and influence others.
“Don’t Read This!”—How Reverse Psychology Captivates Presentation Audiences
Challenging your audience might seem risky but provocation can drive your message home memorably. Here's how to do it in a variety of technical sectors.
Beyond the Details: Why Abstract Messaging Matters in Strategic Communication
Abstract language has distinct advantages when expressing vision and strategy. In fact, it's more likely to gain you investment. Discover how to use it here.
The Power of Precision: Why Vague Language Fails and Concrete Words Win
Crappy customer service is one of life's most common complaints. This communication skill strengthens trust with both internal and external customers.
Circling Back: The Advanced Presentation Closing Technique
This advanced presentation closing technique will give your listeners an intense sense of resolution your audience won't forget.
How to Structure an Off-the-Cuff Response: Clear Communication Without Rambling
Being able to make your point succinctly is a leadership skill that you can develop. Here are three frameworks to do that - and a one-pager to help you apply them.
Read the Virtual Room – and knowing how to engage with it
Virtual presentations are usually characterised by a dense slide onslaught or one-way conversation. Here's how to keep them engaging and purposeful.
How to begin your presentation – so that it engages right from the get-go
Most openings to presentations are functional, at best. Here's how to contruct a short but impactful one that actually incites anticipation and interest.