Tips ‘n’ Tools
How To Say “You Messed Up” – Without Actually Saying It
It's their fault but they're blaming you. Here's how to deal with that - whether it's your boss, colleague or client who's pointing the finger.
99% Of Presenters Don’t Use This – But You Can’t Get Action Without It
In the art of influence, defining the key message the mind-emotion combo that seals the deal. If you want action, get this right when speaking to others.
How To Drive Home Key Messages When You Present – without sounding like a broken record
Your presentation won't land unless you bang your key message home. Here's how to do it without sounding like a broken record.
How to tell others what you do
Don't bore or confuse people when they ask you what you do. Discover here how to incite their curiosity and find your people.
The Hat-Trick: Using the Six Hats to Hack Thinking Ruts
This is a surprisingly fun way to prompt mental flexibility for dialogues or your own thinking ruts. Get out of cognitive autopilot.
Not Every ‘Yes’ Is A Boundary Fail
Sometimes say 'no' feels wrong but 'yes' doesn't feel comfortable either. Here's how to stress-test your 'yes'.
Invoking Identity to Influence Others: are they who they say they are?
Who we are and how we act is less important than who we think we are and how we act. Here's how to use identity to persuade and influence others.
“Don’t Read This!”—How Reverse Psychology Captivates Presentation Audiences
Challenging your audience might seem risky but provocation can drive your message home memorably. Here's how to do it in a variety of technical sectors.
Beyond the Details: Why Abstract Messaging Matters in Strategic Communication
Abstract language has distinct advantages when expressing vision and strategy. In fact, it's more likely to gain you investment. Discover how to use it here.
The Power of Precision: Why Vague Language Fails and Concrete Words Win
Crappy customer service is one of life's most common complaints. This communication skill strengthens trust with both internal and external customers.