What a hostage negotiator taught me about rapport
Whether you want to upgrade an air ticket, deal with an irate customer or engage a colleague who seems uncollaborative...
This is why your young team aren’t feeding back to you
You have an idea and share it with your young team members. As you speak, their body language sheds no clues as to how they feel.
When to tell a personal story in a business context (without exposing yourself)
So you know that storytelling is one of the most effective ways to bring about behaviour change and you know...
How a lower voice will change your outcomes
Have you ever heard anyone whose voice grates? You want to switch them OFF regardless of what they're saying, like this,...
How to get comfortable with silence
Silence adds power to your communication but people avoid it because a pause can feel soooo long. Here's how to feel comfortable with silence.
11 reasons to pause when speaking
Pause is one of the most underused but most powerful tools in conversations, negotiations and presenting. Here are 11 reasons for using them more.
The 3 most annoying vocal mannerisms
Is what you say more important than how you say it? In this article here, I revealed that answer but...
How to kill a story
I witnessed a murder. Thankfully, no-one was killed. It was the evening of the first day of my two-day Presentation...
How to get your speech clearer (plus FREE download)
Get your tongue in a twist when you speak? Sound a little limp and lacking in conviction? If you know...