Avoid this word when asking questions
This question word is so easy to use, yet can raise defenses. Find out the reason to avoid this word and what to use instead.
What a hostage negotiator taught me about rapport
Whether you want to upgrade an air ticket, deal with an irate customer or engage a colleague who seems uncollaborative...
15 ways you’re undermining your credibility
Do you find yourself being passed over and ignored? You could be making one of these 15 mistakes affecting your influence skills.
10 Actionable Job Visibility Tips That Work Like a Charm
Of all the roles I've had since 2010, not one of them came through a CV posted on Indeed.com or...
How to give an update where you come out shining (even if there’s been a ton of challenges)
"So where are you with the Beckham project?" asks your CEO. You're handed a microphone as you silently try to...
10 ways to keep ideas flowing
Brainstorming conversations can topple into idea-crushing ones. It's easy to hear yourself saying, "No, I don't like that idea. I've...
What active listening really means
There are times when you think you're better off talking to a brick wall and times when...actually you are e.g....
How to deliver messages on behalf of others (and avoid being sniped at)
There you are, delivering a message on behalf of your line manager to another and as you're relaying the information,...