Signal Shifts: Non-Verbal Cues That Make Others Want to Follow
Non-verbal communication is vital when managing or leading others but is often a very much neglected area of leadership skills....
The Power (and Peril) of “You” in Communication
"You're a problem." "You're the best", "I want a word with YOU." 'You' is one of the most potent words in communication. Here's how to use it wisely - and when to avoid it.
From Stuck to Stepping Up: A Manager’s Guide to the Motivation Ladder
Use this framework to rapidly pinpoint your team's challenges in completing tasks and what drives them, plus remove your own blocks to action.
Say It So It Lands: Feedback That Fuels, Not Fractures
Avoiding feedback or delivering it badly has huge costs. Here's what 'bad' looks like and how to give feedback that works.
Why Smart Teams Solve The Wrong Problems
Someone comes up with a problem and we rush into a resolution. It doesn't solve the right problem, though. Here's how to get it right.
Here’s How To Create A Compelling Presentation
Here's how to put together a presentation that engages: whether it's to leadership, a keynote or colleagues. Includes a one pager for easy reference.
How To Create An Effective Analogy – In Four Steps
Simplifying the complex is a necessity in communication. If you’re caught up in a conversation with a colleague or presenting...
Analogies – A Tiny Engine For Deep Understanding
You're missing a key tactic in communicating your message effectively if you're not using analogies. Here are 5 reasons to include them.
How To Say “You Messed Up” – Without Actually Saying It
It's their fault but they're blaming you. Here's how to deal with that - whether it's your boss, colleague or client who's pointing the finger.
99% Of Presenters Don’t Use This – But You Can’t Get Action Without It
In the art of influence, defining the key message the mind-emotion combo that seals the deal. If you want action, get this right when speaking to others.