How to make small talk
Many people hate small talk. It feels contrived and awkward. Here's how to do it in specific work contexts so it feels more comfortable.
Beyond Flattery: The Value of Genuine Appreciation in Influence
Making others feel valued will help you gain collaboration and trust. Here's how to do it sincerely and in a way that builds trust.
How to make your point spontaneously
Knowing how to make a point spontaneously can be hard. Here's how to give yourself time before you respond.
The 7 components of trust – and where relationships often break down
Did you know that lack of trust is the reason why most people end their relationships? Think back now: a...
Avoid this word when asking questions
This question word is so easy to use, yet can raise defenses. Find out the reason to avoid this word and what to use instead.
15 ways you’re undermining your credibility
Do you find yourself being passed over and ignored? You could be making one of these 15 mistakes affecting your influence skills.
The fascinating science-backed technique to change behaviour
Sometimes, it would be easier to scratch your armpit with your nose than steer the behaviour of others. Here’s a...
How to disagree with others and win them over
Saying "you're wrong" is counter productive in influence. Here are 13 phrases to change peoples' minds so they genuninely buy into your thinking.
The Accidental Manager
Today’s complex business environment deserves better than ‘the accidental manager’ Whilst attending a recent module on my MBA course, Frankie...
Do you make these 9 common management mistakes?
There are many ways managers mess up. Here are 9 very common ones you may well recognise.