How to introduce yourself in a presentation
How do you tell people who you are in a presentation? This guide shows you what to include when you introduce yourself.
The 7 components of trust – and where relationships often break down
Did you know that lack of trust is the reason why most people end their relationships? Think back now: a...
Avoid this word when asking questions
This question word is so easy to use, yet can raise defenses. Find out the reason to avoid this word and what to use instead.
What a hostage negotiator taught me about rapport
Whether you want to upgrade an air ticket, deal with an irate customer or engage a colleague who seems uncollaborative...
The Four Styles of Communication – which one are you?
Which of these 4 communication styles is your 'go to' and which could you use more? Learn how to adapt your behaviour to get your message to land.
This is why your young team aren’t feeding back to you
You have an idea and share it with your young team members. As you speak, their body language sheds no clues as to how they feel.
When to tell a personal story in a business context (without exposing yourself)
So you know that storytelling is one of the most effective ways to bring about behaviour change and you know...
How a lower voice will change your outcomes
Have you ever heard anyone whose voice grates? You want to switch them OFF regardless of what they're saying, like this,...
How to get comfortable with silence
Silence adds power to your communication but people avoid it because a pause can feel soooo long. Here's how to feel comfortable with silence.
11 reasons to pause when speaking
Pause is one of the most underused but most powerful tools in conversations, negotiations and presenting. Here are 11 reasons for using them more.