Say It So It Lands: Feedback That Fuels, Not Fractures
Avoiding feedback or delivering it badly has huge costs. Here's what 'bad' looks like and how to give feedback that works.
Why Smart Teams Solve The Wrong Problems
Someone comes up with a problem and we rush into a resolution. It doesn't solve the right problem, though. Here's how to get it right.
Here’s How To Create A Compelling Presentation
Here's how to put together a presentation that engages: whether it's to leadership, a keynote or colleagues. Includes a one pager for easy reference.
How To Create An Effective Analogy – In Four Steps
Simplifying the complex is a necessity in communication. If you’re caught up in a conversation with a colleague or presenting...
Analogies – A Tiny Engine For Deep Understanding
You're missing a key tactic in communicating your message effectively if you're not using analogies. Here are 5 reasons to include them.
How To Say “You Messed Up” – Without Actually Saying It
It's their fault but they're blaming you. Here's how to deal with that - whether it's your boss, colleague or client who's pointing the finger.
99% Of Presenters Don’t Use This – But You Can’t Get Action Without It
In the art of influence, defining the key message the mind-emotion combo that seals the deal. If you want action, get this right when speaking to others.
The Hat-Trick: Using the Six Hats to Hack Thinking Ruts
This is a surprisingly fun way to prompt mental flexibility for dialogues or your own thinking ruts. Get out of cognitive autopilot.
Not Every ‘Yes’ Is A Boundary Fail
Sometimes say 'no' feels wrong but 'yes' doesn't feel comfortable either. Here's how to stress-test your 'yes'.
Invoking Identity to Influence Others: are they who they say they are?
Who we are and how we act is less important than who we think we are and how we act. Here's how to use identity to persuade and influence others.