Two techniques to deal with difficult people at work
Managing personalities can be time-consuming. In this post, I describe two techniques to help you steer challenging interactions.
Your Manager Isn’t Doing This, So You Need To…..
13 soft skills that managers need now - according to HR
The 7 Faces Of Managers
A good manager is more than 2-faced. There are actually 7 roles that are necessary. Whether you're in times of change or chugging along nicely, this is your guide to leading others.
6 Essential Communication Skills for Leaders
The majority of leading teams, departments and companies is not technical skill but the ability to communicate. Here are 6 essential communication skills for leaders - according to clients.
How to deal with phone snubbing at work
If people are picking up their phones when you're talking to them, here's how to deal with it.
How (and where) your small talk can make a big difference
Small talk can feel like a waste of time. Why bother with social chit-chat? What does it achieve? This post tells you about the vital role it plays in all sorts of situations from negotiations to job interviews.
The 7 components of trust – and where relationships often break down
Did you know that lack of trust is the reason why most people end their relationships? Think back now: a...
Avoid this word when asking questions
This question word is so easy to use, yet can raise defenses. Find out the reason to avoid this word and what to use instead.
What a hostage negotiator taught me about rapport
Whether you want to upgrade an air ticket, deal with an irate customer or engage a colleague who seems uncollaborative...
This is why your young team aren’t feeding back to you
You have an idea and share it with your young team members. As you speak, their body language sheds no clues as to how they feel.