Beyond Flattery: The Value of Genuine Appreciation in Influence
Making others feel valued will help you gain collaboration and trust. Here's how to do it sincerely and in a way that builds trust.
What a hostage negotiator taught me about rapport
Whether you want to upgrade an air ticket, deal with an irate customer or engage a colleague who seems uncollaborative...
How to get comfortable with silence
Silence adds power to your communication but people avoid it because a pause can feel soooo long. Here's how to feel comfortable with silence.
11 reasons to pause when speaking
Pause is one of the most underused but most powerful tools in conversations, negotiations and presenting. Here are 11 reasons for using them more.
The one word you need to be using MUCH MORE on remote calls
Online meetings aren't made for maximum engagement and usually they're missing a trick. This 'trick' is the simplest of ways...
How to speak up without being thrown out
There's so much talk about authenticity at work but the reality is that in many corners of the business -...
How to make your content 10x clearer through gesture
How to use gesture to make your content 10x clearer Want to keep your audience with you, even with the...
How to get down to business from the small talk
You've come to get a contract negotiated or your employment terms agreed, yet you're sitting there discussing the joys of...
How to deal with objections
Dealing with Objections What happens when someone raises an objection and you know there's a way round it...if only you...
Is your language holding you back?
A few years ago, I was coaching a senior Banker in creative thinking. I had some music on my laptop...