The one word you need to be using MUCH MORE on remote calls
Online meetings aren’t made for maximum engagement and usually they’re missing a trick.
This ‘trick’ is the simplest of ways to draw people in.
It’s sooooo often ignored but unbelievably effective, shared in this 5 minute video WITH BEYONCE. Really, she’s in on this too.
You’ll learn the FOUR times to apply this technique and be able to apply this content within the next 24 hours. ✔️
Video and Transcript
There’s one word in your virtual communications, be it by video or phone, that you are probably not using enough. This word will help you gain control over conversations and keep connection with those that you’re speaking to and I wonder what this word could be…
There’s this one word that’s going to help you gain connection and bring sidetracked conversations right back where they should be. What’s the word? Well here’s the clue.
That’s not so much as a clue. Beyonce actually told you and that’s probably because she’s been reading my weekly Tips ‘n’ Tools and I’m going to give you the link to that right after this.
Basically you need to be using people’s names much more than you already are and here are four ways to use their names in a way that builds connection, keeps your side tracked conversations back where they should be but not doing it, without doing this in a contrived way so it feels quite natural and not like you’re working people. So the first time in which you would need to use peoples’ names more if you were hosting a meeting is as people are coming on to the call. Welcome them by name because if they know that you know that they’re there they’re less likely to mentally or physically clock out. So make sure when people are coming on you say people’s names. The second time in which you need to say people’s names is when you are validating or praising them because it sounds so much more personal. It’s a little bit like when you touch somebody on the upper arm and you say something positive to them. It feels a lot more personal. Obviously touching’s out so you’re on a virtual call: use their name. It feels so much more sincere and you will have a greater – your words basically drop more profoundly into the other person’s ear. When you’re welcoming and when you are praising or affirming someone, saying their names is really important.
Interrupting. Now it’s okay to interrupt people and you can do this without breaking rapport. For example, I might say, “Afi, that is an excellent point can we come back to that later? I need to cover off these issues first.” Now if I use Afi’s name first, before doing this, it’s not…it doesn’t feel so rude. I’m acknowledging her and I’ve also put in a comment to show that I’ve acknowledged her. But then I’m bringing her back on track it’s so it’s… it’s steering. You are steering here but not breaking rapport.
We have welcoming, praising and interrupting. The fourth time in which you would use someone’s name is simply when you’re speaking to them. We need to use peoples’ names a lot more purposefully when we can’t see them or so on a phone call or when it’s on video call because we don’t have the eye contact to cue other people to turn take with speaking.
Also if you don’t say people’s names everybody feels like either you’re addressing no one in particular or everyone and nobody knows who to answer so you have to be more specific when you speak to others on virtual calls.
Using their names will help you to actually get answers and to bring people in, involve them in the call. You need to do this a lot more because you don’t have the eye contact.
So there are these four different ways in which you will use peoples’ names. One is welcoming, the second is praising, the third is interrupting and the fourth is involving and addressing people.
So there you have: it four ways in which you can use peoples’ names in order to create rapport and keep control of conversations in a non-controlling way.
If you would like more Tips ‘n’ Tools and guides to make you into a Communication Ninja click the link below.