Tips ‘n’ Tools

What a hostage negotiator taught me about rapport

28 September 2021 / All Posts, Body Language, Effective Communication, Influencing and Persuasion

Whether you want to upgrade an air ticket, deal with an irate customer or engage a colleague who seems uncollaborative ...

2 techniques to deal with difficult people at work

11 June 2019 / All Posts, Effective Communication

Some aspects of life are challenging to dodge. Difficult conversations being one of them. You can't evade these if you need ...

The 3 Communication Pitfalls for Technical Experts

28 June 2015 / All Posts, Effective Communication, Featured

Some time ago, I walked into a client's office to ask who the new CTO was:  all I could see ...

Give them a Wallop!

13 April 2014 / All Posts, Effective Communication, Influencing and Persuasion, Presentations, Productive Meetings

You've been asked to give a presentation to the Board, but they've cut you off and asked you to spit out your message as quickly as possible. Here's how to do it, without losing impact.

A simple way to use visuals when presenting

26 May 2013 / All Posts, Featured, Presentations

How to use visuals to engage your audiences.

Twelve Tips for Terrible Teams

20 July 2012 / All Posts, Team Building

I've put together for you Twelve Tips on How to Create Terrible Teams.  For those of you who think that ...

When Advice is Not the Answer

31 May 2012 / All Posts, Effective Communication, Influencing and Persuasion

A woman and man are talking after work. She complains about day, he gives advice and she gets angry, exclaiming ...

How to change the behaviour of others (without them realising)

12 April 2012 / All Posts, Influencing and Persuasion

A gentle steering vs. a harsh kicking Trenton Oldfield, the protestor who jumped into the River Thames disrupting the annual Oxford/Cambridge ...

How to deal with objections

13 March 2012 / All Posts, Influencing and Persuasion

Dealing with Objections What happens when someone raises an objection and you know there's a way round it...if only you knew ...