Two techniques to deal with difficult people at work

12 February 2024 / All Posts, Effective Communication

Managing personalities can be time-consuming. In this post, I describe two techniques to help you steer challenging interactions.

Give Them A Wallop: What To Do When You’re Cut Short In Your Prime

11 October 2023 / All Posts, Effective Communication, Influencing and Persuasion, Presentations, Productive Meetings

You've been asked to give a presentation to the Board, but they've cut you off and asked you to spit out your message as quickly as possible. Here's how to do it, without losing impact.

When Advice is Not the Answer

1 October 2023 / All Posts, Effective Communication, Influencing and Persuasion

Giving advice when it's not wanted is a sure way to get someone to ignore you. Read this to learn when and how to give it so that others listen.

How To Change The Behaviour Of Others (Without Them Realising)

23 September 2023 / All Posts, Influencing and Persuasion

Need to manage challenging behaviour. Use this technique to encourage others to solution-driven thinking and take the push and shove out of behavioural change.

How to tell others what you do

3 April 2023 / Effective Communication, Featured, Presentations, Storytelling

Don't bore or confuse people when they ask you what you do. Discover here how to incite their curiosity and find your people.

What a hostage negotiator taught me about rapport

28 September 2021 / All Posts, Body Language, Effective Communication, Featured, Influencing and Persuasion

Whether you want to upgrade an air ticket, deal with an irate customer or engage a colleague who seems uncollaborative ...

The 3 Communication Pitfalls for Technical Experts

28 June 2015 / All Posts, Effective Communication, Featured

Some time ago, I walked into a client's office to ask who the new CTO was:  all I could see ...

A simple way to use visuals when presenting

26 May 2013 / All Posts, Featured, Presentations

How to use visuals to engage your audiences.

Twelve Tips for Terrible Teams

20 July 2012 / All Posts, Team Building

I've put together for you Twelve Tips on How to Create Terrible Teams.  For those of you who think that ...

How to deal with objections

13 March 2012 / All Posts, Influencing and Persuasion

Dealing with Objections What happens when someone raises an objection and you know there's a way round it...if only you knew ...