How to tell others what you do
Don't bore or confuse people when they ask you what you do. Discover here how to incite their curiosity and find your people.
Two techniques to deal with difficult people at work
Managing personalities can be time-consuming. In this post, I describe two techniques to help you steer challenging interactions.
Give Them A Wallop: What To Do When You’re Cut Short In Your Prime
You've been asked to give a presentation to the Board, but they've cut you off and asked you to spit out your message as quickly as possible. Here's how to do it, without losing impact.
When Advice is Not the Answer
Giving advice when it's not wanted is a sure way to get someone to ignore you. Read this to learn when and how to give it so that others listen.
How To Change The Behaviour Of Others (Without Them Realising)
Need to manage challenging behaviour. Use this technique to encourage others to solution-driven thinking and take the push and shove out of behavioural change.
What a hostage negotiator taught me about rapport
Whether you want to upgrade an air ticket, deal with an irate customer or engage a colleague who seems uncollaborative...
The 3 Communication Pitfalls for Technical Experts
Some time ago, I walked into a client's office to ask who the new CTO was: all I could see...
A simple way to use visuals when presenting
How to use visuals to engage your audiences.
Twelve Tips for Terrible Teams
I've put together for you Twelve Tips on How to Create Terrible Teams. For those of you who think that...
How to deal with objections
Dealing with Objections What happens when someone raises an objection and you know there's a way round it...if only you...