How to deal with phone snubbing at work
If people are picking up their phones when you're talking to them, here's how to deal with it.
How (and where) your small talk can make a big difference
Small talk can feel like a waste of time. Why bother with social chit-chat? What does it achieve? This post tells you about the vital role it plays in all sorts of situations from negotiations to job interviews.
How to make your point spontaneously
Knowing how to make a point spontaneously can be hard. Here's how to give yourself time before you respond.
How to sound natural when you’ve scripted the whole darn thing
Writing out a 'script' and sticking it on your screen won't do you any favours. So how can you use prompts without sounding scripted?
How to deal with virtual presentations when you can’t see each other
%%excerpt%% Here's how to make remote presentations more engaging, whether the cameras are on or off.
6 story themes that win pitches
Storytelling is crucial in pitches. Here are 6 proven themes that drastically improve your chances of winning funding.
What a hostage negotiator taught me about rapport
Whether you want to upgrade an air ticket, deal with an irate customer or engage a colleague who seems uncollaborative...
When to tell a personal story in a business context (without exposing yourself)
So you know that storytelling is one of the most effective ways to bring about behaviour change and you know...
11 reasons to pause when speaking
Pause is one of the most underused but most powerful tools in conversations, negotiations and presenting. Here are 11 reasons for using them more.
How to kill a story
I witnessed a murder. Thankfully, no-one was killed. It was the evening of the first day of my two-day Presentation...