How to tell others what you do
Don't bore or confuse people when they ask you what you do. Discover here how to incite their curiosity and find your people.
Not Every ‘Yes’ Is A Boundary Fail
Sometimes say 'no' feels wrong but 'yes' doesn't feel comfortable either. Here's how to stress-test your 'yes'.
Beyond the Details: Why Abstract Messaging Matters in Strategic Communication
Abstract language has distinct advantages when expressing vision and strategy. In fact, it's more likely to gain you investment. Discover how to use it here.
The Power of Precision: Why Vague Language Fails and Concrete Words Win
Crappy customer service is one of life's most common complaints. This communication skill strengthens trust with both internal and external customers.
How to Structure an Off-the-Cuff Response: Clear Communication Without Rambling
Being able to make your point succinctly is a leadership skill that you can develop. Here are three frameworks to do that - and a one-pager to help you apply them.
Get Over It: Knocking Down The Barriers to Influence
What's stopping you from being effective at influencing others? That'll probably be due to at least one of these six barriers.
The Art of Dealing with Subtle Snipes and Baseless Accusations
Deal with unfounded accusations or passive aggression with grace: no more feeling 'trapped' or bombarded.
How to form rapport with others before you even speak
This technique of building rapport at work or socially - before you even speak - is scientifically proven to work. Here's how to do it.
Sell with Subtlety: The Ambivert’s Guide to Persuasion
Need to get others to buy into your ideas? These 13 phrases will increase your persuasiveness.
Tensing Up: How Speaking In The Now Increases Persuasion
Convincing others that you can do something that you haven't done for a while - maybe many years ago -...