Avoid this word when asking questions
This question word is so easy to use, yet can raise defenses. Find out the reason to avoid this word and what to use instead.
How to get comfortable with silence
Silence adds power to your communication but people avoid it because a pause can feel soooo long. Here's how to feel comfortable with silence.
11 reasons to pause when speaking
Pause is one of the most underused but most powerful tools in conversations, negotiations and presenting. Here are 11 reasons for using them more.
Do this to avoid dropping email bombs! (Also for difficult face to face conversations)
Have you ever sent what you thought was a fairly innocent email only to receive an unwarranted harsh response? Maybe...
How to get yourself in the right mindset before a difficult conversation
Which of these situations would be the most awkward for you? Breaking off an engagement; Asking a friend to pay...