What a hostage negotiator taught me about rapport
Whether you want to upgrade an air ticket, deal with an irate customer or engage a colleague who seems uncollaborative...
The Four Styles of Communication – which one are you?
Which of these 4 communication styles is your 'go to' and which could you use more? Learn how to adapt your behaviour to get your message to land.
15 ways you’re undermining your credibility
Do you find yourself being passed over and ignored? You could be making one of these 15 mistakes affecting your influence skills.
How to make your content 10x clearer through gesture
How to use gesture to make your content 10x clearer Want to keep your audience with you, even with the...
7 ways to boost your authority – without feeling like a fraud
If you want to increase your presence and authority without sacrificing your personality, here are 7 ways to do it: boost your influence skills.
What to do when your mind blanks while presenting – transcript
Today I'm going to talk about a problem which has people absolutely petrified of repeating in a presentation and...
How to get down to business from the small talk
You've come to get a contract negotiated or your employment terms agreed, yet you're sitting there discussing the joys of...
What Product Managers can learn from Actors
Last year, I did a podcast related to my article in Mind the Product, Oh the Drama! What Product Managers Can...
One of the main reasons for couples to row – and for workplace tiffs
Such is my influence that in the following video, I've managed to rope in Clark Gable - who's not even with us anymore. All for one purpose: to reveal the reason for couples arguing and workplace tiffs.