Communication Skills Training

In today’s dynamic and interconnected world, the ability to communicate effectively has become a cornerstone of personal and professional success.

Whether you’re engaging with colleagues, clients, or even your loved ones, strong communication skills foster understanding, collaboration, and positive relationships.

With a communication skills training course, you’ll be given the tools and techniques needed to convey ideas, express emotions, and navigate complex interactions with ease.

Don’t expect a lecture. This is all hands on and totally customised to your desired outcomes.

There may be call for video, I might suggest bringing in actors or Zooming in experts.

I’ve even used a film crew for people to film stories and pitches and at one point a team development session that culminated in a dragnet experience and BBQ!

Whether it’s an hour one-to-one or a group over days or months, expect a lively mix of psychological theory, exploration, discussion and a bounty of practice.

You’ll find basic prices and other add-ons, including ways to embed the learning, here.

Effective communication is a multifaceted skill that extends beyond the mere exchange of words. It encompasses active listening, nonverbal cues, tone, and the ability to tailor your message to your audience.

Customisable Programme Content

1. Foundations of Influence

• Distinguishing between influence, manipulation, and coercion
• Identifying strategies to overcome internal barriers to effective influence
• Increasing self‑confidence and the ability to create two‑way trust
• Spotting opportunities for initiating change, both formally and informally
• Navigating challenging interactions and handling resistance
• Exploring direct and indirect avenues of influence
• Constructing adaptable influence frameworks applicable beyond technical expertise

2. Communication Styles and Rapport

• Recognising your preferred communication style and adapting it for better rapport
• Strengthening your ability to express objections while maintaining rapport
• Establishing rapid and enduring connections with teams, clients, and prospects

3. Non‑Verbal and Physical Presence

• Leveraging body language and posture to confidently contribute in meetings
• Discerning non‑verbal cues – what you communicate without words
• Practising confident and approachable body language for positive first impressions
• Mastering the use of gestures for enhanced expressiveness and clarity

4. Verbal Influence and Meeting Impact

• Delivering concise, engaging updates to teams, senior leadership, or the Board
• Utilising a structured approach for swift influence – proposing ideas without slides
• Structuring impromptu responses to questions, minimising unnecessary details
• Effectively handling challenging questions and confidently deferring when necessary

5. Voice and Vocal Presence

• Utilising breathing techniques to enrich your voice and achieve greater projection
• Increasing capacity for a wider range of vocal modulation
• Boosting confidence in speaking up and actively participating in both virtual and in‑person meetings

6. Feedback and Follow‑Through

• Soliciting and making the most of feedback, even when perceived as negative
• Transitioning from discussions to action – quick methods for effective follow‑up after meetings

7. Written Communication Mastery

• Maximising the impact of written communication
• Selecting effective responses to emails
• Hitting the right tone in written correspondence to avoid misunderstanding
• Adjusting levels of directness and formality in spoken and written communication
• Structuring written communication to prompt desired actions
• Identifying commonly used phrases to avoid and learning effective alternatives
• Exploring the advantages of rarely‑used holding emails, and how to phrase them
• Tailoring information for both high‑level and detailed preferences

Book in for a FREE 15 minute Discovery Call to see how I can help you or your teams with communication skills training and so much more!

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