Business Communication Skills Training
Good business communication skills can make a huge difference to how well you succeed in the corporate world.
It’s not just how you present yourself, it’s also being able to clearly express your thoughts and ideas in a concise yet engaging way that achieves a desired outcome.
Consider this training as a delightful assortment, a medley, of the essential business communication skills you need.
Anticipate a hands-on approach rather than a formal lecture. Each element is personalised, meticulously attuned to your desired outcomes.
There may be call for video and I might suggest bringing in actors or Zooming in experts.
I’ve even used a film crew for people to film stories and pitches and at one point a team development session that culminated in a dragnet experience and BBQ!
Whether it’s an hour one-to-one or a group over days or months, expect a lively mix of psychological theory, exploration, discussion and a bounty of practice.
You’ll find basic prices and other add-ons, including ways to embed the learning, here.
frankie MADE me DO IT.
The storytelling structure was enlightening and Frankie’s guidance on what to keep in as well as what to omit was very useful.
Business Communication Skills Training – Course Elements
1. Influence with Integrity
- Define the difference between influence, manipulation, and coercion
- Recognise and overcome internal blocks in influencing
- Increase self‑confidence and build two‑way trust
- Identify opportunities to create change formally and informally
- Discover how to handle difficult interactions and resistance
- Explore direct and indirect avenues of influence
- Develop adaptable influence structures that work across contexts and beyond technical expertise
2. Style that Connects
- Identify your preferred communication style and adapt it to others for greater rapport
- Apply collaborative methods – even with introverts – to brainstorm and collate suggestions
- Enhance your ability to raise objections and doubts while maintaining rapport
3. Presence that Speaks Volumes
- Use body language and posture to speak up in meetings (online and in‑person) without awkwardness
- Create rapid and lasting bonds with teams, clients, and prospects
- Practise confident, approachable body language for positive first impressions
- Recognise “leaking and dribbling” – the unintended signals you give away
4. Voice of Authority
- Deliver punchy, engaging updates to your team, SLT, or the Board
- Use a rapid‑influence structure to propose ideas without slides
- Structure spontaneous responses to questions without waffle
- Learn gestures that enhance expressiveness and clarity
- Deal adeptly with difficult questions and defer confidently
- Use breath to enrich your voice and achieve greater projection
- Add vocal colour and depth to your delivery
5. Feedback into Fuel
- Ask for feedback and get the most from it
- Handle feedback that may be perceived as negative
- Move from talk to action with quick post‑meeting follow‑up methods
6. Written Influence Mastery
- Get timely responses to your emails and IMs
- Deal with conflict and misunderstandings through the written word
- Calibrate levels of directness in spoken and written communication
- Adjust gravitas and formality depending on the medium
- Use tone that reflects your intention when writing
- Define three subject line types that make people read your messages
- Structure written communication to ensure desired actions – even on Slack
- Replace common phrases with sharper alternatives
- Harness the power and wording of holding emails
- Adapt information for both headline‑seekers and detail‑hungry readers
- Structure specific types of writing such as project agreements and reports
Book in for a FREE 15 minute Discovery Call to see how I can help you or your people with business communication skills training and so much more!
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Book a free 15-minute call with Frankie. No pressure – just a chat about how you (or your people) can become better communicators.
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