How to deal with those vague emails
If someone sends you a vague, unspecific email, we tend to just let it rot in the inbox. While that’s happening, the other person is angry there’s no response.
a) not responding;
or c) sending back an equally vague reply, do this:
Why: maybe there’s an alternative to this request.
- Can I ask why you need this for tomorrow?
- I’m wondering why you need..
- What’s the thinking behind…
- What triggered this need….
What: do you want exactly
Where: must it be
When: would you like it