The Power of a Punchy Update
A punchy update can build trust with colleagues, leaders and clients. But here are the 5 most common mistakes that undermine your credibility.
Six Reasons They Won’t Do As You Ask
Learn to diagnose the real reason a team member resisting a request - and what to do about each one, before assuming it's simple defiance.
Why You’re Losing Control of the Conversation (And How to Get It Back)
Meetings go off the rails when people jump to solutions too fast. Discover the 4-stage Problem–Impact–Solution–Action sequence to keep conversations on track.
How to Get People to Say ‘Yes’: The Influence Technique That Shouldn’t Work, But Does
Sometimes, it would be easier to scratch your armpit with your nose than steer the behaviour of others. Fortunately, there's a...
The Parrot Technique: A Simple Communication Tool to Connect, Challenge and Build Trust at Work
Using this simple communication technique helps gain trust, build connection and handle challenges - backed by science!
Four Moves That Transform Technical Communication
You don't know how to gesture but you know you need to. This article shows four gestures that add clarity to even the most technical presentations.
Your Hands Are Part of the Message: The Science of Gesture, Credibility and Presence
Most people think gestures are the garnish of communication but the research says the opposite. You need movement online and in-person. Here's why.
The Power (and Peril) of “You” in Communication
"You're a problem." "You're the best", "I want a word with YOU." 'You' is one of the most potent words in communication. Here's how to use it wisely - and when to avoid it.
How to Structure an Off-the-Cuff Response: Clear Communication Without Rambling
Being able to make your point succinctly is a leadership skill that you can develop. Here are three frameworks to do that - and a one-pager to help you apply them.
Read the Virtual Room – and knowing how to engage with it
Virtual presentations are usually characterised by a dense slide onslaught or one-way conversation. Here's how to keep them engaging and purposeful.