Tips ‘n’ Tools

How to make small talk

8 August 2022 / All Posts, Effective Communication, Influencing and Persuasion

Many people hate small talk. It feels contrived and awkward. Here's how to do it in specific work contexts so it feels more comfortable.

7 ways to build trust and increase collaboration at work

6 June 2022 / All Posts, Influencing and Persuasion

Making others feel valued will help you gain collaboration and trust. Here's how to do it sincerely and in a way that builds trust.

Avoid this word when asking questions

18 October 2021 / All Posts, Effective Communication, Email Communication, Influencing and Persuasion, Productive Meetings

This question word is so easy to use, yet can raise defenses. Find out the reason to avoid this word and what to use instead.

What a hostage negotiator taught me about rapport

28 September 2021 / All Posts, Body Language, Effective Communication, Influencing and Persuasion

Whether you want to upgrade an air ticket, deal with an irate customer or engage a colleague who seems uncollaborative ...

Why Senior Managers aren’t buying into your idea

18 July 2021 / All Posts, Effective Communication, Influencing and Persuasion

Rahul was in Quality Assurance in his bank but promoted to Head of Delivery two years later. In this new role, ...

15 ways you’re undermining your credibility

16 November 2020 / Body Language, Effective Communication, Influencing and Persuasion

Being passed over or dismissed? You can ask people why but they'll rarely come up with anything tangible, anything you ...

10 Actionable Job Visibility Tips That Work Like a Charm

13 May 2020 / All Posts, Influencing and Persuasion

Of all the roles I've had since 2010, not one of them came through a CV posted on Indeed.com or ...

How to give an update where you come out shining (even if there’s been a ton of challenges)

24 June 2019 / All Posts, Effective Communication, Influencing and Persuasion, Presentations, Productive Meetings

"So where are you with the Beckham project?" asks your CEO. You're handed a microphone as you silently try to untangle ...

Why do boneheads get bonuses?

21 September 2014 / All Posts, Effective Communication, Email Communication, Influencing and Persuasion

Why did that idiot get a pay rise? What is it about some people that helps them to prosper when other people have been putting the work in? Read here to find out what they're doing that you may need to...

10 ways to keep ideas flowing

22 December 2011 / All Posts, Creative Problem Solving, Effective Communication

Brainstorming conversations can topple into idea-crushing ones.  It's easy to hear yourself saying, "No, I don't like that idea.  I've ...