The Power (and Peril) of “You” in Communication
"You're a problem." "You're the best", "I want a word with YOU." 'You' is one of the most potent words in communication. Here's how to use it wisely - and when to avoid it.
How To Say “You Messed Up” – Without Actually Saying It
It's their fault but they're blaming you. Here's how to deal with that - whether it's your boss, colleague or client who's pointing the finger.
Get Over It: Knocking Down The Barriers to Influence
What's stopping you from being effective at influencing others? That'll probably be due to at least one of these six barriers.
The Art of Dealing with Subtle Snipes and Baseless Accusations
Deal with unfounded accusations or passive aggression with grace: no more feeling 'trapped' or bombarded.
Why Senior Managers Are Not Buying Into Your Ideas
Getting Senior Managers to buy into an idea may seem easier for some than for others. Here's why and what to do about it.
Why Do Boneheads Get Bonuses? – How To Share Your Wins Without Looking Smug
Why did that idiot get a pay rise? What is it about some people that helps them to prosper when other people have been putting the work in? Read here to find out what they're doing that you may need to...
How To Change People’s Minds
Overcome opposition and change peoples' minds at works. Read to see how...
Be a parrot: the value of repeating the darned obvious
Using this simple communication technique helps to gain trust and connection in the most unexpected way: backed by science!
Four ways to say “I’m not doing that” – that don’t get you fired.
It's not a given that you say 'yes' to everything: even from those in Management. In fact, it's vital you're not on 'auto-yes'. Here's how to protect your time so you can give your best.
How to be assertive without saying ‘no’
It tasks are raining down on you, there's an alternative to saying 'no', that may be easier and more effective in getting what you want.