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How To Change People’s Minds
Facing resistance in the workplace can be challenging and frustrating. Let’s look at this example:“These conversations are driving me nuts,” ...
Be a parrot: the value of repeating the darned obvious
Using this simple communication technique helps to gain trust and connection in the most unexpected way: backed by science!
Four ways to say “I’m not doing that” – that don’t get you fired.
It's not a given that you say 'yes' to everything: even from those in Management. In fact, it's vital you're not on 'auto-yes'. Here's how to protect your time so you can give your best.
How to be assertive without saying ‘no’
It tasks are raining down on you, there's an alternative to saying 'no', that may be easier and more effective in getting what you want.
How to make small talk
Many people hate small talk. It feels contrived and awkward. Here's how to do it in specific work contexts so it feels more comfortable.
7 ways to build trust and increase collaboration at work
Making others feel valued will help you gain collaboration and trust. Here's how to do it sincerely and in a way that builds trust.
Avoid this word when asking questions
This question word is so easy to use, yet can raise defenses. Find out the reason to avoid this word and what to use instead.
What a hostage negotiator taught me about rapport
Whether you want to upgrade an air ticket, deal with an irate customer or engage a colleague who seems uncollaborative ...
Why Senior Managers aren’t buying into your idea
Rahul was in Quality Assurance in his bank but promoted to Head of Delivery two years later.In this new role, ...
15 ways you’re undermining your credibility
Being passed over or dismissed? You can ask people why but they'll rarely come up with anything tangible, anything you ...