Why Do Boneheads Get Bonuses? – How To Share Your Wins Without Looking Smug

15 December 2023 / All Posts, Effective Communication, Email Communication, Influencing and Persuasion

Why did that idiot get a pay rise? What is it about some people that helps them to prosper when other people have been putting the work in? Read here to find out what they're doing that you may need to...

How To Change People’s Minds

30 August 2023 / All Posts, Effective Communication, Influencing and Persuasion, Productive Meetings

Overcome opposition and change peoples' minds at works. Read to see how...

Be a parrot: the value of repeating the darned obvious

24 May 2023 / All Posts, Effective Communication, Featured, Influencing and Persuasion

Using this simple communication technique helps to gain trust and connection in the most unexpected way: backed by science!

Four ways to say “I’m not doing that” – that don’t get you fired.

6 February 2023 / All Posts, Effective Communication

It's not a given that you say 'yes' to everything: even from those in Management. In fact, it's vital you're not on 'auto-yes'. Here's how to protect your time so you can give your best.

How to be assertive without saying ‘no’

8 January 2023 / All Posts, Effective Communication, Influencing and Persuasion

It tasks are raining down on you, there's an alternative to saying 'no', that may be easier and more effective in getting what you want.

How to make small talk

8 August 2022 / All Posts, Effective Communication, Influencing and Persuasion

Many people hate small talk. It feels contrived and awkward. Here's how to do it in specific work contexts so it feels more comfortable.

7 ways to build trust and increase collaboration at work

6 June 2022 / All Posts, Influencing and Persuasion

Making others feel valued will help you gain collaboration and trust. Here's how to do it sincerely and in a way that builds trust.

Avoid this word when asking questions

18 October 2021 / All Posts, Effective Communication, Email Communication, Influencing and Persuasion, Productive Meetings

This question word is so easy to use, yet can raise defenses. Find out the reason to avoid this word and what to use instead.

What a hostage negotiator taught me about rapport

28 September 2021 / All Posts, Body Language, Effective Communication, Featured, Influencing and Persuasion

Whether you want to upgrade an air ticket, deal with an irate customer or engage a colleague who seems uncollaborative ...

Why Senior Managers aren’t buying into your idea

18 July 2021 / All Posts, Effective Communication, Influencing and Persuasion

Rahul was in Quality Assurance in his bank but promoted to Head of Delivery two years later.In this new role, ...