Tips ‘n’ Tools

How to deal with phone snubbing at work

16 October 2022 / All Posts, Effective Communication, Featured, Productive Meetings

If people are picking up their phones when you're talking to them, here's how to deal with it.

How (and where) your small talk can make a big difference

7 August 2022 / All Posts, Effective Communication, Influencing and Persuasion, Job Interviews, Productive Meetings

Small talk can feel like a waste of time. Why bother with social chit-chat? What does it achieve? This post tells you about the vital role it plays in all sorts of situations from negotiations to job interviews.

The unexpected benefit of asking advice

12 June 2022 / All Posts, Effective Communication, Influencing and Persuasion

Asking advice has the most unexpected advantages in networking and influencing others. Read this to discover exactly what they are.

The 7 components of trust – and where relationships often break down

24 October 2021 / All Posts, Effective Communication, Influencing and Persuasion, Team Building

Did you know that lack of trust is the reason why most people end their relationships? Think back now: a marriage, ...

Avoid this word when asking questions

18 October 2021 / All Posts, Effective Communication, Email Communication, Influencing and Persuasion, Productive Meetings

This question word is so easy to use, yet can raise defenses. Find out the reason to avoid this word and what to use instead.

What a hostage negotiator taught me about rapport

28 September 2021 / All Posts, Body Language, Effective Communication, Influencing and Persuasion

Whether you want to upgrade an air ticket, deal with an irate customer or engage a colleague who seems uncollaborative ...

This is why your young team aren’t feeding back to you

25 July 2021 / All Posts, Effective Communication, Productive Meetings, Team Building

You have an idea and share it with your young team members. As you speak, their body language sheds no clues as to how they feel.

How a lower voice will change your outcomes

20 June 2021 / All Posts, Effective Communication, Influencing and Persuasion

Have you ever heard anyone whose voice grates?  You want to switch them OFF regardless of what they're saying, like this, ...

How to kill a story

29 March 2021 / All Posts, Effective Communication, Influencing and Persuasion, Presentations

I witnessed a murder.  Thankfully, no-one was killed. It was the evening of the first day of my two-day Presentation workshop ...

6 ways to make people do stuff

2 September 2020 / All Posts, Effective Communication

Motivation is as slippery as an eel.  One day you're fizzing with energy to do your expenses, next day, it ...