Two techniques to deal with difficult people at work

12 February 2024 / All Posts, Effective Communication

Managing personalities can be time-consuming. In this post, I describe two techniques to help you steer challenging interactions.

Your Manager Isn’t Doing This, So You Need To…..

15 January 2024 / All Posts, Effective Communication, Featured

13 soft skills that managers need now - according to HR

The 7 Faces Of Managers

14 January 2024 / All Posts, Featured, Influencing and Persuasion

A good manager is more than 2-faced. There are actually 7 roles that are necessary. Whether you're in times of change or chugging along nicely, this is your guide to leading others.

6 Essential Communication Skills for Leaders

1 May 2023 / All Posts, Effective Communication, Featured

The majority of leading teams, departments and companies is not technical skill but the ability to communicate. Here are 6 essential communication skills for leaders - according to clients.

How to deal with phone snubbing at work

16 October 2022 / All Posts, Effective Communication, Featured, Productive Meetings

If people are picking up their phones when you're talking to them, here's how to deal with it.

How (and where) your small talk can make a big difference

7 August 2022 / All Posts, Effective Communication, Influencing and Persuasion, Job Interviews, Productive Meetings

Small talk can feel like a waste of time. Why bother with social chit-chat? What does it achieve? This post tells you about the vital role it plays in all sorts of situations from negotiations to job interviews.

The unexpected benefit of asking advice

12 June 2022 / All Posts, Effective Communication, Influencing and Persuasion

Asking advice has the most unexpected advantages in networking and influencing others. Read this to discover exactly what they are.

The 7 components of trust – and where relationships often break down

24 October 2021 / All Posts, Effective Communication, Influencing and Persuasion, Team Building

Did you know that lack of trust is the reason why most people end their relationships?Think back now: a marriage, ...

Avoid this word when asking questions

18 October 2021 / All Posts, Effective Communication, Email Communication, Influencing and Persuasion, Productive Meetings

This question word is so easy to use, yet can raise defenses. Find out the reason to avoid this word and what to use instead.

What a hostage negotiator taught me about rapport

28 September 2021 / All Posts, Body Language, Effective Communication, Featured, Influencing and Persuasion

Whether you want to upgrade an air ticket, deal with an irate customer or engage a colleague who seems uncollaborative ...