Tips ‘n’ Tools

How to make small talk

8 August 2022 / All Posts, Effective Communication, Influencing and Persuasion

Many people hate small talk. It feels contrived and awkward. Here's how to do it in specific work contexts so it feels more comfortable.

7 ways to build trust and increase collaboration at work

6 June 2022 / All Posts, Influencing and Persuasion

Making others feel valued will help you gain collaboration and trust. Here's how to do it sincerely and in a way that builds trust.

How to make your point spontaneously

18 May 2022 / All Posts, Effective Communication, Influencing and Persuasion, Productive Meetings

Knowing how to make a point spontaneously can be hard. Here's how to give yourself time before you respond.

The 7 components of trust – and where relationships often break down

24 October 2021 / All Posts, Effective Communication, Influencing and Persuasion, Team Building

Did you know that lack of trust is the reason why most people end their relationships? Think back now: a marriage, ...

Avoid this word when asking questions

18 October 2021 / All Posts, Effective Communication, Email Communication, Influencing and Persuasion, Productive Meetings

This question word is so easy to use, yet can raise defenses. Find out the reason to avoid this word and what to use instead.

Why Senior Managers aren’t buying into your idea

18 July 2021 / All Posts, Effective Communication, Influencing and Persuasion

Rahul was in Quality Assurance in his bank but promoted to Head of Delivery two years later. In this new role, ...

How to listen to solve problems

12 July 2021 / Effective Communication, Influencing and Persuasion

Theo, as Gérard's team member was explaining why a client has stalled a programme. Gérard has eye contact and *seems* to ...

15 ways you’re undermining your credibility

16 November 2020 / Body Language, Effective Communication, Influencing and Persuasion

Being passed over or dismissed? You can ask people why but they'll rarely come up with anything tangible, anything you ...

The fascinating science-backed technique to change behaviour

13 October 2020 / All Posts, Effective Communication, Featured, Influencing and Persuasion

Sometimes, it would be easier to scratch your armpit with your nose than steer the behaviour of others. Here’s a science ...

How to disagree with others and win them over

3 November 2019 / All Posts, Effective Communication, Influencing and Persuasion

Sometimes people are just wrong.  Plain wrong. There’s no denying it. So you tell them and they dig their heels in ...