This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
How To Change People’s Minds
Facing resistance in the workplace can be challenging and frustrating. Let’s look at this example:“These conversations are driving me nuts,” ...
9 ways to keep your people motivated during change
Managing change is a huge challenge, but doing it well is also the sign of a good leader.A huge element ...
6 Essential Communication Skills for Leaders
The majority of leading teams, departments and companies is not technical skill but the ability to communicate. Here are 6 essential communication skills for leaders - according to clients.
How to make small talk
Many people hate small talk. It feels contrived and awkward. Here's how to do it in specific work contexts so it feels more comfortable.
7 ways to build trust and increase collaboration at work
Making others feel valued will help you gain collaboration and trust. Here's how to do it sincerely and in a way that builds trust.
How to make your point spontaneously
Knowing how to make a point spontaneously can be hard. Here's how to give yourself time before you respond.
The 7 components of trust – and where relationships often break down
Did you know that lack of trust is the reason why most people end their relationships?Think back now: a marriage, ...
Avoid this word when asking questions
This question word is so easy to use, yet can raise defenses. Find out the reason to avoid this word and what to use instead.
Why Senior Managers aren’t buying into your idea
Rahul was in Quality Assurance in his bank but promoted to Head of Delivery two years later.In this new role, ...
How to listen to solve problems
Theo, as Gérard's team member was explaining why a client has stalled a programme.Gérard has eye contact and *seems* to ...