Tips ‘n’ Tools

How to make small talk

8 August 2022 / All Posts, Effective Communication, Influencing and Persuasion

Many people hate small talk. It feels contrived and awkward. Here's how to do it in specific work contexts so it feels more comfortable.

7 ways to build trust and increase collaboration at work

6 June 2022 / All Posts, Influencing and Persuasion

Making others feel valued will help you gain collaboration and trust. Here's how to do it sincerely and in a way that builds trust.

Amplify your credibility with this technique

14 December 2021 / All Posts, Effective Communication, Influencing and Persuasion, Presentations

Use this quick narrative structure to prove your credibility or that of your service or product. No need for plot lines or protagonists.

What a hostage negotiator taught me about rapport

28 September 2021 / All Posts, Body Language, Effective Communication, Influencing and Persuasion

Whether you want to upgrade an air ticket, deal with an irate customer or engage a colleague who seems uncollaborative ...

How to get comfortable with silence

2 May 2021 / All Posts, Effective Communication, Influencing and Persuasion, Presentations

Silence adds power to your communication but people avoid it because a pause can feel soooo long. Here's how to feel comfortable with silence.

11 reasons to pause when speaking

26 April 2021 / All Posts, Email Communication, Influencing and Persuasion, Job Interviews, Presentations

Pause is one of the most underused but most powerful tools in conversations, negotiations and presenting. Here are 11 reasons for using them more.

The one word you need to be using MUCH MORE on remote calls

29 November 2020 / All Posts, Effective Communication, Influencing and Persuasion, Productive Meetings

Online meetings aren't made for maximum engagement and usually they're missing a trick. This 'trick' is the simplest of ways to ...

How to speak up without being thrown out

9 November 2020 / All Posts, Effective Communication, Influencing and Persuasion

There's so much talk about authenticity at work but the reality is that in many corners of the business - ...

How to make your content 10x clearer through gesture

23 February 2020 / All Posts, Body Language, Effective Communication, Presentations

How to use gesture to make your content 10x clearer Want to keep your audience with you, even with the most ...

How to get down to business from the small talk

18 November 2019 / All Posts, Body Language, Effective Communication

You've come to get a contract negotiated or your employment terms agreed, yet you're sitting there discussing the joys of ...