The Art of Dealing with Subtle Snipes and Baseless Accusations

13 April 2025 / All Posts, Body Language, Effective Communication, Featured, Influencing and Persuasion

Deal with unfounded accusations or passive aggression with grace: no more feeling 'trapped' or bombarded.

How to form rapport with others before you even speak

16 March 2025 / All Posts, Body Language, Effective Communication, Email Communication, Featured, Influencing and Persuasion

Forming connections in business relationships can seem like hard work, especially when the client, prospect or colleague is so different ...

Amplify Your Credibility With This Technique

17 May 2024 / All Posts, Effective Communication, Influencing and Persuasion, Presentations, Storytelling

Use this quick narrative structure to prove your credibility or that of your service or product. No need for plot lines or protagonists.

17 Questions To Break The Ice When You Network

5 March 2024 / All Posts, Effective Communication, Featured

A key element of networking skills and conversation skills is asking questions. But which ones? Here are 17 to get the chat going.

5 Reasons To Avoid Promotion – And How To Get Over Them

7 December 2023 / All Posts, Effective Communication, Featured

As you stare into the screen and bite your lip on your first day in this new role, you suddenly become aware of five good reasons that you should have said ‘no’ to the offer of a step up.

8 Ways To Get What You Want From Presentations

31 October 2023 / All Posts, Featured, Presentations

Here are several ways you can create opportunities to secure the outcome you need after a presentation: don't lose the moment!

Words That Flick The Turn Off Switch

8 September 2023 / All Posts, Effective Communication, Influencing and Persuasion

There are some words and phrases that will make your eyes roll. To ensure you're not having the same effect, avoid the language here.

18 Actions To Optimise your Virtual Meetings

31 August 2023 / All Posts, Effective Communication, Productive Meetings

Want to make sure your virtual meetings are a good use of everyone's time? Then make sure you're applying these tips.

Do You Leak When You Speak?

30 August 2023 / All Posts, Body Language, Effective Communication, Presentations

You *think* you're speaking with conviction but your body language is tripping you up. Here's how.