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Tips ‘n’ Tools
7 ways to build trust and increase collaboration at work
Making others feel valued will help you gain collaboration and trust. Here's how to do it sincerely and in a way that builds trust.
How to make your point spontaneously
Knowing how to make a point spontaneously can be hard. Here's how to give yourself time before you respond.
Amplify your credibility with this technique
Use this quick narrative structure to prove your credibility or that of your service or product. No need for plot lines or protagonists.
The 7 components of trust – and where relationships often break down
Did you know that lack of trust is the reason why most people end their relationships? Think back now: a marriage, ...
Avoid this word when asking questions
This question word is so easy to use, yet can raise defenses. Find out the reason to avoid this word and what to use instead.
What a hostage negotiator taught me about rapport
Whether you want to upgrade an air ticket, deal with an irate customer or engage a colleague who seems uncollaborative ...
The Four Styles of Communication – which one are you?
I was standing in her villa being screamed at, "You're meant to be making me feel good!" That was a slightly ...
When to tell a personal story in a business context (without exposing yourself)
So you know that storytelling is one of the most effective ways to bring about behaviour change and you know ...
How a lower voice will change your outcomes
Have you ever heard anyone whose voice grates? You want to switch them OFF regardless of what they're saying, like this, ...
11 reasons to pause when speaking
Pause is one of the most underused but most powerful tools in conversations, negotiations and presenting. Here are 11 reasons for using them more.
