Tips ‘n’ Tools

7 ways to build trust and increase collaboration at work

6 June 2022 / All Posts, Influencing and Persuasion

Making others feel valued will help you gain collaboration and trust. Here's how to do it sincerely and in a way that builds trust.

How to make your point spontaneously

18 May 2022 / All Posts, Effective Communication, Influencing and Persuasion, Productive Meetings

Knowing how to make a point spontaneously can be hard. Here's how to give yourself time before you respond.

Amplify your credibility with this technique

14 December 2021 / All Posts, Effective Communication, Influencing and Persuasion, Presentations

Use this quick narrative structure to prove your credibility or that of your service or product. No need for plot lines or protagonists.

The 7 components of trust – and where relationships often break down

24 October 2021 / All Posts, Effective Communication, Influencing and Persuasion, Team Building

Did you know that lack of trust is the reason why most people end their relationships? Think back now: a marriage, ...

Avoid this word when asking questions

18 October 2021 / All Posts, Effective Communication, Email Communication, Influencing and Persuasion, Productive Meetings

This question word is so easy to use, yet can raise defenses. Find out the reason to avoid this word and what to use instead.

What a hostage negotiator taught me about rapport

28 September 2021 / All Posts, Body Language, Effective Communication, Influencing and Persuasion

Whether you want to upgrade an air ticket, deal with an irate customer or engage a colleague who seems uncollaborative ...

The Four Styles of Communication – which one are you?

13 September 2021 / All Posts, Body Language, Effective Communication, Influencing and Persuasion, Presentations

I was standing in her villa being screamed at, "You're meant to be making me feel good!" That was a slightly ...

When to tell a personal story in a business context (without exposing yourself)

29 June 2021 / All Posts, Effective Communication, Influencing and Persuasion, Presentations

So you know that storytelling is one of the most effective ways to bring about behaviour change  and you know ...

How a lower voice will change your outcomes

20 June 2021 / All Posts, Effective Communication, Influencing and Persuasion

Have you ever heard anyone whose voice grates?  You want to switch them OFF regardless of what they're saying, like this, ...

11 reasons to pause when speaking

26 April 2021 / All Posts, Email Communication, Influencing and Persuasion, Job Interviews, Presentations

Pause is one of the most underused but most powerful tools in conversations, negotiations and presenting. Here are 11 reasons for using them more.