How To Say “You Messed Up” – Without Actually Saying It
It's their fault but they're blaming you. Here's how to deal with that - whether it's your boss, colleague or client who's pointing the finger.
How to tell others what you do
Don't bore or confuse people when they ask you what you do. Discover here how to incite their curiosity and find your people.
The Power of Precision: Why Vague Language Fails and Concrete Words Win
Crappy customer service is one of life's most common complaints. This communication skill strengthens trust with both internal and external customers.
How to Structure an Off-the-Cuff Response: Clear Communication Without Rambling
Being able to make your point succinctly is a leadership skill that you can develop. Here are three frameworks to do that - and a one-pager to help you apply them.
Get Over It: Knocking Down The Barriers to Influence
What's stopping you from being effective at influencing others? That'll probably be due to at least one of these six barriers.
The Art of Dealing with Subtle Snipes and Baseless Accusations
Deal with unfounded accusations or passive aggression with grace: no more feeling 'trapped' or bombarded.
How to form rapport with others before you even speak
This technique of building rapport at work or socially - before you even speak - is scientifically proven to work. Here's how to do it.
Tensing Up: How Speaking In The Now Increases Persuasion
Convincing others that you can do something that you haven't done for a while - maybe many years ago -...
How To Find Influential People When Your Network Is Limited
Your business networking skills are severely put to the test when you’re trying to change the status quo, corral a...
Your Emails Just Kill Me!
How direct can you be when you message and email others? Here's a scale you can use and some guidelines so you don't unintintentionally upset others.