Two techniques to deal with difficult people at work

12 February 2024 / All Posts, Effective Communication

Managing personalities can be time-consuming. In this post, I describe two techniques to help you steer challenging interactions.

Assertiveness Skills are Bullsh!t – here’s why

23 July 2023 / All Posts, Featured, Influencing and Persuasion

Assertiveness skills are often seen as the remedy to many communication problems. Sometimes assertiveness can work against you and here's why.

Be a parrot: the value of repeating the darned obvious

24 May 2023 / All Posts, Effective Communication, Featured, Influencing and Persuasion

Using this simple communication technique helps to gain trust and connection in the most unexpected way: backed by science!

How to buy time before speaking

18 February 2023 / All Posts, Effective Communication, Presentations

You're suddenly asked for your opinion, to give an update or deal with a challenging question. Here's how to buy time before you answer.

Four ways to say “I’m not doing that” – that don’t get you fired.

6 February 2023 / All Posts, Effective Communication

It's not a given that you say 'yes' to everything: even from those in Management. In fact, it's vital you're not on 'auto-yes'. Here's how to protect your time so you can give your best.

How (and where) your small talk can make a big difference

7 August 2022 / All Posts, Effective Communication, Influencing and Persuasion, Job Interviews, Productive Meetings

Small talk can feel like a waste of time. Why bother with social chit-chat? What does it achieve? This post tells you about the vital role it plays in all sorts of situations from negotiations to job interviews.

Amplify your credibility with this technique

14 December 2021 / All Posts, Effective Communication, Influencing and Persuasion, Presentations

Use this quick narrative structure to prove your credibility or that of your service or product. No need for plot lines or protagonists.

The 7 components of trust – and where relationships often break down

24 October 2021 / All Posts, Effective Communication, Influencing and Persuasion, Team Building

Did you know that lack of trust is the reason why most people end their relationships?Think back now: a marriage, ...

Avoid this word when asking questions

18 October 2021 / All Posts, Effective Communication, Email Communication, Influencing and Persuasion, Productive Meetings

This question word is so easy to use, yet can raise defenses. Find out the reason to avoid this word and what to use instead.

How to get comfortable with silence

2 May 2021 / All Posts, Effective Communication, Influencing and Persuasion, Presentations

Silence adds power to your communication but people avoid it because a pause can feel soooo long. Here's how to feel comfortable with silence.