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The Art of Dealing with Subtle Snipes and Baseless Accusations
Deal with unfounded accusations or passive aggression with grace: no more feeling 'trapped' or bombarded.
Amplify Your Credibility With This Technique
Use this quick narrative structure to prove your credibility or that of your service or product. No need for plot lines or protagonists.
Why You Need To Say ‘No’ To Your Manager Or Senior Leader
Saying 'no' to your managers and leaders - and clients - is something they may well thank you for. Here are 5 reasons to challenge authority.
Two techniques to deal with difficult people at work
Managing personalities can be time-consuming. In this post, I describe two techniques to help you steer challenging interactions.
Assertiveness Skills are Bullsh!t – here’s why
Assertiveness skills are often seen as the remedy to many communication problems. Sometimes assertiveness can work against you and here's why.
Be a parrot: the value of repeating the darned obvious
Using this simple communication technique helps to gain trust and connection in the most unexpected way: backed by science!
How to buy time before speaking
You're suddenly asked for your opinion, to give an update or deal with a challenging question. Here's how to buy time before you answer.
Four ways to say “I’m not doing that” – that don’t get you fired.
It's not a given that you say 'yes' to everything: even from those in Management. In fact, it's vital you're not on 'auto-yes'. Here's how to protect your time so you can give your best.
How (and where) your small talk can make a big difference
Small talk can feel like a waste of time. Why bother with social chit-chat? What does it achieve? This post tells you about the vital role it plays in all sorts of situations from negotiations to job interviews.
The 7 components of trust – and where relationships often break down
Did you know that lack of trust is the reason why most people end their relationships?Think back now: a marriage, ...