Tips ‘n’ Tools

How (and where) your small talk can make a big difference

7 August 2022 / All Posts, Effective Communication, Influencing and Persuasion, Job Interviews, Productive Meetings

Small talk can feel like a waste of time. Why bother with social chit-chat? What does it achieve? This post tells you about the vital role it plays in all sorts of situations from negotiations to job interviews.

Amplify your credibility with this technique

14 December 2021 / All Posts, Effective Communication, Influencing and Persuasion, Presentations

Use this quick narrative structure to prove your credibility or that of your service or product. No need for plot lines or protagonists.

The 7 components of trust – and where relationships often break down

24 October 2021 / All Posts, Effective Communication, Influencing and Persuasion, Team Building

Did you know that lack of trust is the reason why most people end their relationships? Think back now: a marriage, ...

Avoid this word when asking questions

18 October 2021 / All Posts, Effective Communication, Email Communication, Influencing and Persuasion, Productive Meetings

This question word is so easy to use, yet can raise defenses. Find out the reason to avoid this word and what to use instead.

How to get comfortable with silence

2 May 2021 / All Posts, Effective Communication, Influencing and Persuasion, Presentations

Silence adds power to your communication but people avoid it because a pause can feel soooo long. Here's how to feel comfortable with silence.

11 reasons to pause when speaking

26 April 2021 / All Posts, Email Communication, Influencing and Persuasion, Job Interviews, Presentations

Pause is one of the most underused but most powerful tools in conversations, negotiations and presenting. Here are 11 reasons for using them more.

Why you need to say ‘no’ to your manager or senior leaders

16 February 2021 / All Posts, Effective Communication

There's a pervasive myth that you don't question authority or say an outright 'no' to a manager or leader.  However, ...

Do this to avoid dropping email bombs! (Also for difficult face to face conversations)

9 January 2021 / All Posts, Effective Communication, Email Communication

Have you ever sent what you thought was a fairly innocent email only to receive an unwarranted harsh response? Maybe ...

How to get yourself in the right mindset before a difficult conversation

2 February 2020 / All Posts, Effective Communication

Which of these situations would be the most awkward for you? Breaking off an engagement; Asking a friend to pay ...

2 techniques to deal with difficult people at work

11 June 2019 / All Posts, Effective Communication

Some aspects of life are challenging to dodge. Difficult conversations being one of them. You can't evade these if you need ...