Difficult Question Types Quiz
Frankie Kemp
5 September 2024
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1. Question
1. Here are three types of approaches to difficult questions. Move the dialogues into their corresponding boxes, matching the approach to the response.
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- They say: "It doesn't work." and you reply: "Which particular function doesn't work?"
- They say, "The metacode is in a virtual decline on the front end, meaning that we can't get the techostint to scrape the ulitiser." (Don't reach for Google. I made that up). You say, "So, the turbine isn't rotating?"
- You're giving a talk about the engineering issues regarding ventilation and they want to talk about the parking. You say, "I see that's a concern and we can talk about that next time. Right now, the essential matter is…."
- Redirect
- Rephrase
- Refocusing
Correct / 3 PointsIncorrect / 3 Points
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